Warranty, Returns & Exchanges

Warranty

Easy Snowboards are built using the most advanced manufacturing techniques and only the finest materials. We provide a 2 years limited warranty against manufacturing defects, from the original date purchased from an Authorized Easy Snowboards Dealer.

WHAT TO DO

If you have a warranty issue please check the list below:

USUALLY ACCEPTED FOR WARRANTY:

  • Problems with Inserts.
  • Cracked topsheet (if the woodcore is not broken).
  • Split edge from sidewall (if there is no obvious impact on the edge).

PROBABLY DECLINED FOR WARRANTY:

  • Any damage on the base due to impact.
  • Broken edges due to impact.
  • A completely broken board.
  • Screws pushed through the base (use of inserts screws that are too long, or used without a washer).

If you think you are covered, please fill in this form.

Returns

You have a 21 day right to return period on all orders.
Should the product not meet your requirements then you have a right to return or exchange – simply send the product back to us in an unused condition within 21 days of receipt.

RETURNS PROCESS:

  • FIll the returns form.
  • Send the unused item to the address below (via Post Office, UPS, etc.). Ensure postage is paid.

Return-Address:
Easy Snowboards
Recoru EC S.L.
Calle Santa Hortensia, 18 – 2F
28002 Madrid
Spain

EXCHANGE – OPTIONS

  • Replacement of the article with other products from our online shop.
  • Refund of the purchase price.

PLEASE NOTE
Please ensure that you return orders with sufficient postage – returns for which postage is not paid will not be accepted. We recommend you enquire about the delivery costs at the post office and different delivery services (e.g. UPS, FedEx), so you can find the best and cheapest delivery service for your return.

We cannot take responsibility for items lost or damaged in transit during its return. You may wish to insure, or send via registered post.

The return delivery costs will be refunded to you if we have made an error, if the product was damaged during delivery to you or if the product is faulty.

If you would prefer a refund of the paid amount, please make sure that you supply account details (including IBAN and BIC/SWIFT numbers for international purchases).